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Adobe Photoshop: The Complete Guide Bootcamp

Lesson 114 of 118

Common Troubleshooting Issues Part 1

Ben Willmore

Adobe Photoshop: The Complete Guide Bootcamp

Ben Willmore

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Lesson Info

114. Common Troubleshooting Issues Part 1


  Class Trailer
Now Playing
2 Bridge vs. Lightroom Duration:06:39
3 Tour of Photoshop Interface Duration:18:21
4 Overview of Bridge Workspace Duration:07:42
9 Developing Raw Images Duration:30:33
11 How to Save Images Duration:03:37
12 Using the Transform Tool Duration:04:48
14 Selection Tools Duration:05:55
15 Combining Selection Tools Duration:07:37
17 Quick Mask Mode Duration:05:07
18 Select Menu Essentials Duration:21:28
20 Align Active Layers Duration:07:29
21 Creating a New Layer Duration:06:15
22 Creating a Clipping Mask Duration:03:02
23 Using Effects on Layers Duration:11:24
24 Using Adjustment Layers Duration:16:44
25 Using the Shape Tool Duration:04:39
30 Adding Texture to Images Duration:09:11
35 Understanding Curves Duration:06:18
36 Editing an Image Using Curves Duration:18:41
39 Editing with Blending Modes Duration:08:04
40 Color Theory Duration:05:59
41 Curves for Color Duration:16:52
42 Hue and Saturation Adjustments Duration:08:59
44 Match Colors Using Numbers Duration:16:59
45 Adjusting Skin Tones Duration:05:25
52 Clone Between Documents Duration:13:19
53 Crop Tool Duration:10:07
54 Frame Tool Duration:02:59
56 Paint Brush Tools Duration:13:33
57 History Brush Tool Duration:06:27
58 Eraser and Gradient Tools Duration:03:06
60 Blur and Shape Tools Duration:11:06
61 Dissolve Mode Duration:09:24
62 Multiply Mode Duration:15:29
63 Screen Mode Duration:14:08
64 Hard Light Mode Duration:14:54
66 Smart Filters Duration:11:32
67 High Pass Filter Duration:13:40
68 Blur Filter Duration:05:59
69 Filter Gallery Duration:07:42
70 Adaptive Wide Angle Filter Duration:04:43
71 Combing Filters and Features Duration:04:45
72 Select and Mask Duration:20:04
73 Manually Select and Mask Duration:08:08
74 Creating a Clean Background Duration:21:19
75 Changing the Background Duration:13:34
76 Smart Object Overview Duration:08:37
77 Nested Smart Objects Duration:09:55
78 Scale and Warp Smart Objects Duration:09:08
79 Replace Contents Duration:06:55
80 Raw Smart Objects Duration:10:20
83 Panoramas Duration:13:15
84 HDR Duration:11:20
85 Focus Stacking Duration:04:02
86 Time-lapse Duration:11:18
87 Light Painting Composite Duration:08:05
88 Remove Moire Patterns Duration:06:11
89 Remove Similar Objects At Once Duration:09:52
91 Replace a Repeating Pattern Duration:06:50
95 Warping Duration:11:03
96 Liquify Duration:14:02
97 Puppet Warp Duration:12:52
98 Displacement Map Duration:10:36
99 Polar Coordinates Duration:07:19
100 Organize Your Layers Duration:11:02
101 Layer Styles: Bevel and Emboss Duration:02:59
102 Layer Style: Knockout Deep Duration:12:34
103 Blending Options: Blend if Duration:13:18
105 Layer Comps Duration:08:30
106 Black-Only Shadows Duration:06:07
109 Create an Antique Color Action Duration:13:52
110 Create a Contour Map Action Duration:10:20
111 Faux Sunset Action Duration:07:20
112 Photo Credit Action Duration:05:54
113 Create Sharable Actions Duration:07:31
117 Scratch Disk Is Full Duration:06:02
118 Preview Thumbnail Duration:02:10

Lesson Info

Common Troubleshooting Issues Part 1

Now we're gonna get started on troubleshooting. Sometimes photo shop is not going to do, is you expect. And when that happens, it's good to have a game plan on how to solve issues. And so I'm actually gonna be looking down at some notes because there's so many little things that could go wrong. I don't want to forget any of the things that I have down here in my notes. The first thing you might run into is when you attempt to do something, you might find that whatever it is you plan to use is grayed out. Right now. I'd like to apply an adjustment, and it's just not available. War. I want to come over here and apply a filter not available. Maybe I want to grab the paint brush tool in paint on my image. If you look, it's giving me a no symbol. Well, one of the things to think about when any some thing is not available is what's currently active. And if you look at my layers panel at the moment, more than one layer is active and there's a lot of things you do in funder shop that can't wor...

k on more than one layer at a time. So if I were to switch which layer is active and just make it a single layer, then suddenly all the filters air available. All my adjustments are available, and if I grab my paintbrush toe, I no longer get a no symbol. The other time that can happen is if no layers air active. So if you click in the empty area below the layers so nothing is active now, it doesn't know which layer should it be changing or where it should be depositing any information you might be painting with. Another thing that can happen is even win. A feature is available. You might find that you come in here and you choose. Let's say I want to do Ah, I don't know. A black and white adjustment layer turned this whole image black and white. It just didn't work, didn't do anything at all. I expected something to happen, and nothing happened. Well, what you often want need to dio is see if a selection is active. Often times you might be zoomed in on a picture. Let's say you're zoomed up in this part. This is what you're thinking about. You've clicked on the layer that contains that particular content, maybe even tested it by train the eyeball on and off to know it's the right layer. Then you come over here and you want to blur that. So you go in and try a filter and doesn't matter how high you get this. It just doesn't work well, when that's the case, there's a very good chance that there's a selection active on your screen, and a selection would limit what you're doing, so it could only affect that small area will make click cancel. And here's how you can figure out if you ever have a selection, go to the select menu. And if the choice called de Select is available as a choice where it's not great out, then it means there is a selection somewhere on your screen. It just might be scrolled off the edge of your screen. Or maybe, if typed, command H to hide the edges and you can't see it. So choose de select and then try whatever you were doing again, and now I find it's working. Then on occasion, you'll end up trying to use a keyboard shortcut and certain keyboard shortcuts won't work whenever they don't work. Like right now, I want to hit tab to hide my panels. Usually, Tab will hide all the panels on your screen, and it's not working. I'd suggest you press the return key and then press escape on your keyboard. Why? Because any time a keyboard shortcut doesn't work, oftentimes what it means is somewhere on your screen, a letter. A number is selected, and it thinks that you're typing wherever that selection ISS. In this particular case, there's a number in my options bar up here at the top called Feather, and it happens to be selected in. So if I type a number, that's where it's going. If I type a letter, it's trying to put it in there. And by pressing the return key, that usually means return focus to neutral meaning to nothing. And also, if you hit the escape key, it means cancel any mode I might be in. And so return and then escape usually will make it so. A keyboard Charcot that wasn't working previously often will start working once again other things that can cause issues with things being great out. If you find that certain filters, and I think I'll eventually be able to find one here. Oh, this isn't yeah. If I find that certain functions are not available, one of the choices it it might be a 16 bit image. And if you have 16 bit image and you go to the filter menu, you will find that some of the filters, like smart blur and probably b'more in here won't be available like lighting effects in. So if there's filter that's not available, just pop. Appear to the image menu, choose mode and see if you're in 16 bit mode. If you are, convert to eight that mode and then see if the filter becomes available, because there are certain filters that will not work in 16 bit mode. Other things that are common issues is look at what type of layer is active. If you have a shape layer or a text layer or an adjustment layer active, then those aren't layers that contain normal pixels, so there are certain things that won't be available, so just make sure that the layer that is active is what you find is appropriate for whatever you're currently doing. Let's see what outs here we talked about keyboard shortcuts. Well, there's one thing and get messes up a lot of folks. And that is, if you are ever trying to use a paint brush tool, and in the paint brush tool, you find that your mouse looks like a cross hair. There are two instances when your mouth is gonna look like across here. The 1st 1 is if the size of your brush is larger than the size of your screen. That can happen when you zoom up on your picture to look at it in fine detail, and you happen to have a brush that is considerable in size than the circle of your brush might be outside the edge of your screen. It's still trying to show you where your brushes, so it only shows you where the middle is. But if that's not the case of your brush sizes a smaller, more reasonable size. Then the other reason why would be the caps lock key on your keyboard. For as long as the caps lock key is pressed down, you get what's known as precise cursors, which is where you just see the center of the brush instead of seen a circle that represents the whole thing and therefore make sure that's working. Now if you find adjustments, show up but don't do anything. It's very common when people end up doing an adjustment that there will be a preview check box. Let's say I work went up here in chose image adjustments levels, and I made some sort of a change, and maybe I want to see before and after. Here's the preview Jack box. Well, if you have that turned off at the time you click OK, well, then it's going to remember that that setting is sticky in. Therefore, the next time you go in there and you try to apply the same adjustment, it might be a week later. And now you're gonna try to move these sliders around, and you find they have no result whatsoever. No change in your image at all. But when you click OK, it does change and really mess with you Would that usually means, is whatever adjustment you were using, the previous check box was left off the last time somebody clicked, okay, and therefore it's sticky and it remembers that setting and therefore just turn it back on and click OK, now is going to start working again each time you try. Now, if you're using any tools in your tools panel and you find they're acting erratically most of the time, when it comes to a painting tool, it has to do with the opacity being too low where the blending mode being set to something odd. But on occasion it can be all ending any kind of settings that are up here. So if you find any tool and Photoshopped acting erratically whenever that tool is active, you'll find up here in the options bar. Just to the right of the home icon will be a copy of the icon for that tool. Press your right mouse button on that icon and you'll be able to reset that tool. And therefore, if the blending mode was set to something odd or the opacity or some other setting was set oddly, when you right click on that and choose Reset Tool, all those options should revert back. Although I think anything that has to do with graphics tablet might not s o. I would end up resetting the other reason why tools will sometimes not work. The way you expect is because in your layers panel, be very careful with layer that is currently active. When it comes to the icons that are found right up here. If any of these locks symbols get turned on, then you you will be limiting what you can do to a layer. This icon here will prevent you from changing the areas that look like a checkerboard. So if you suddenly can't paint across the transparent areas that might be turned on, this locks the pixels that make up your image. And that means you cannot change any existing pixels that make up the picture. This locks the position of the layer, and so when you get over here to this, it locks everything about layer. And so if any of those locks symbols were turned on, that's another reason why certain things might not work.

Class Description

All individual classes that make up this bootcamp are also available here for individual purchase.


  • Develop an understanding of how Photoshop works
  • Create your ideal workspace
  • Configure the essential preference settings
  • Set up Adobe Bridge and Lightroom for optimal integration with Photoshop
  • Navigate multiple images seamlessly


Adobe® Photoshop® 2020 is a feature-rich creative force, perfect for turning raw ideas into audience-wowing images. With Ben Willmore as your guide, you can master it faster than you think and take on a new decade of projects.

Ben takes you step-by-step through Adobe Photoshop 2020 as only he can. With an easy pace and zero technobabble, he demystifies this powerful program and makes you feel confident enough to create anything. This class is part of a fully-updated bundle – complete with 2020 features and more efficient ways to maximize the tools everyone uses most.

Whether you’re a 20-year designer or you’re opening the app for the first time, this is the perfect way to learn and love using Photoshop. From retouching to masking to troubleshooting, Ben unpacks all the essentials and hidden gems, while giving you real-world examples to drive each lesson home. By the end of the class, you’ll feel eager to make serious magic with Photoshop 2020.


  • Beginner, intermediate, and advanced users of Adobe Photoshop.
  • Those who want to gain confidence in Adobe Photoshop and learn new features to help edit photos.
  • Students who’d like to take ordinary images and make them look extraordinary with some image editing or Photoshop fixes.


Adobe Photoshop 2020 (V21)


Noel Ice

I am an avid reader of photoshop books, and an avid watcher of photoshop tutorials. I have attended (internet) several hundred of presentations. In the course of this endeavor, I have found my own favorite photoshop websites and instructors. Creative Live is probably the bargain out there as well as among the top three internet course sites. I have to say with great enthusiasm that the best Photoshop instructor is Ben Willmore. There are many great ones, but truly, he is the best I have come across, and, as indicated above, I have watched literally 100s of tutorials on Photoshop. I have seen all of Ben's courses, I think, and among them, this one is the best by far, and that is saying a lot, because that makes this course the best course on Photoshop to be found anywhere. I am going back and watching it twice. Not only is it comprehensive, but Ben is so familiar with his subject that he is able to explain it like no other. This is crème de la crème of Photoshop classes. I have been wanting to write this review for some time because I have been so thoroughly impressed with everything about this class!

a Creativelive Student

Wow. I cannot communicate the value of this course!! The true value in this course is how the instructor identifies workflows you'll need before you'll ever realize it, repeats important information without it becoming annoying, and explains the "why" behind the techniques so well that even if you forget the exact method, you can figure it out via the principles learned. Excellent value, excellent material, excellent instructor!!!


The short lessons makes it easy to find things. Clear explanations, structured content, great examples, handbook plus practice images - this class is worth x10 the price! I have seen many of Ben's classes and I'm so happy you created this one, love it